Take Advantage of Training Opportunities!

Effective coaching is a critical success factor to improving the skills and behavior of support analysts. Therefore it is important for organizations to provide coaches with the skills they need to successfully influence others and provide analysts with constructive feedback.

In partnership with the KCS Academy, HDI now offers professionals the opportunity to become certified as a Support Coach. Learn more about these two new certification courses that prepare individuals for the KCS Academy Support Coach certification by clicking the links below:

Register for any course using the registration code of LCRM

Coaching Skills for Knowledge-Centered Support
Coaching Skills for Quality Support

And don’t forget to check out all the upcoming HDI courses in your area:

March 10 – 12 HDI Support Center Manager Virtual Classroom
March 10 – 12 HDI Certified Instructor Colorado Springs, CO
March 10 – 12 KCS Principles Denver, CO
March 18 HDI Customer Services Representative Virtual Classroom
April 9 – 10 HDI Support Center Analyst Vancouver
April 9 – 10 HDI Support Center Team Lead Los Angeles, CA
April 13 – 14 HDI Support Center Team Lead Vancouver
April 13 – 14 HDI Desktop Support Manager Irvine, CA

Feel free to contact me if I can be of any assistance.


Victoria Bech
Account Manager, West | HDI

Share Button
Posted in Rocky Mountain Chapter of HDI | Leave a comment

Join us on January 15 for an Industry Round Table Discussion with Leslie Cook!

Register here!

We are working hard to provide topics for discussion that are most relevant to you in your role in your support center. We would like your input as we get the agenda organized, and experts assembled. Please take this quick survey to let us know your most common challenges. We will take a look at all responses and pick the most popular answers to discuss at this January local chapter meeting.

About the Speaker: Leslie Cook, HDI Director of Membership

Leslie Cook has been with HDI for more than ten years. She currently serves as the director of membership at HDI.

As the director of membership, Leslie is the chief member advocate, bringing many years of member support and relationship-building expertise to the role. Leslie’s strategic responsibilities include increasing the value that HDI memberships provide, expanding the reach of membership, and growing the overall community. She works closely with members to maintain open lines of communication, represent member needs and issues, and build strong relationships between HDI’s members, chapters, and officers. She is an HDI representative on HDI’s Customer Technical Support Advisory Council and Member Advisory Board, and is a Franklin Covey Certified Facilitator for Leading at the Speed of Trust.

Leslie is a seasoned marketing professional with a dynamic background in advertising, communications, program development, event management, public relations, branding, marketing research, and new business development. Leslie received her BA in public relations from Texas Tech University and has served in various marketing roles for Aspen Systems, Inc., Alternative Technology, Zight Corporation (formerly Colorado MicroDisplay), and Fabless Semiconductor Association.

Share Button
Posted in Membership Benefits, Monthly Meeting, Rocky Mountain Chapter of HDI, Technical Support, ThinkHDI | Tagged , , , , , , , | Comments Off

Celebrating the Rocky Mountain HDI Chapter’s Analyst and Desktop Support Technician of the Year

Glad you will be joining us for the 2014 HDI Analyst of the Year and Desktop Support Technician of the Year Awards Luncheon. Congratulate our region’s winners. Incredible Door Prizes!

Free Luncheon!

Our special guest speaker is Mike Hess from the Blind Institute of Technology.

Parking is free as well as the museum, not including IMAX. Explore the museum as part of your day.

Get more information
Register Now!
I can’t make it

Looking forward to seeing you at our annual HDI Rocky Mountain Chapter Awards Luncheon.

Share Button
Posted in Analyst of the Year, Desktop Support Technician, Event, Monthly Meeting, Rocky Mountain Chapter of HDI, Technical Support, ThinkHDI | Comments Off

Are you a Confident Communicator? November 20 Chapter Meeting

Please join us for “The Confident Communicator”, a presentation given by Ana-Christina at the November 20th HDI meeting. She brings her gifts and passions to bear as a motivational speaker, inspiring trainer, and author. She has honed her communication skills to most effectively engage her audience so that they are more inclined to learn what is being taught and has professionally trained thousands of people at local, state, and national levels.

Topics covered in this session:

The impact of using Attitude, Curiosity, and Message in order to communicate more effectively. Value of keeping an open mind. Words mean different things to different people. Sending AND Receiving messages. Practical ways to reduce negative confrontation. How to communicate more effectively and comfortably.

Click on the link below to register or RSVP.

Register Now!

Thank you for your attention and response. We hope to see you at this event.

Share Button
Posted in Rocky Mountain Chapter of HDI | Comments Off

Nominate your best Support Team Member by Friday November 7!

Nominations close this Friday November 7 for the 2014 HDI Awards!

The award process begins at the local level, where participating chapters collect and encourage nominations and select local chapter winners. The winners will be announced at our December 2014 chapter Annual Holiday Party and Awards Ceremony.

Do you want to recognize your best and brightest support professionals? Click on either image below to access the nominating information and forms.

HDI_AotY_Small     HDI_DSTotY_Small



Share Button
Posted in Analyst of the Year, Desktop Support Technician, Event, Membership Benefits, Rocky Mountain Chapter of HDI, ThinkHDI | Comments Off