Haven’t registered for FUSION 15 yet?


Jointly hosted by industry icons itSMF USA and HDI, only FUSION 15 can bring together the greatest minds and the most respected professionals to facilitate a total immersion experience into today’s most relevant service management topics.

Join us in New Orleans, LA, from November 1-4, 2015, to discuss and compare the benefits and challenges associated with using ITSM when implementing virtualization, the cloud, mobility, security, SaaS, and more; establish and accomplish service management goals specific to your organization; and arm yourself with the knowledge you need to implement service management initiatives back at the office.


Buy five conference registrations and the sixth registration is free.
>>Start saving


This incredible networking package is limited to 100 IT service management leaders – be one of them!
>>Upgrade your package


It’s all about ROI. Your time yields bottom-line savings and top-line growth.
>>Convince your manager


Focus on practical strategies, tactics, and case studies that will drive action.
>>Find out more


Make the most out of your conference experience by attending training before the main event.
>>View workshops


Fly and stay in style!
>>Book now

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Nominate The Best On Your Support Team Now!

Click here to nominate your best support team members by October 30, 2015!

It only takes a minute and costs NOTHING to recognize your top Analyst and Support Technicians in a global way! HDI offers a global program that enables each Local Chapter to select a winner to compete at the regional level. The winner of each Regional Analyst of the Year will be invited to participate in HDI’s Global Analyst of the Year Awards Gala, to be presented at the HDI Annual Conference.

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Analyst of the Year Nomination

Desktop Support Technician Nomination

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Join Us For A Roundtable Lunch Discussion Presented by HDI

The HDI Forums bring together support center leaders to solve problems, brainstorm, provide lessons learned, network and build a stronger community.

During this event, we will spend time in a roundtable discussion which will provide you with a small example of what takes place during an actual HDI Forum meeting. The HDI Forums provide HDI Forum members with the unique opportunity to collaborate and share thoughts, ideas, best practices, and the most pressing issues facing today’s technical service and support operations. Forum meetings are among HDI’s most valuable membership benefits, giving leadership professionals the opportunity to meet and learn from others who share their passion in an open, non-competitive environment.

Registration: Click here

HDI Forum Roundtable Agenda: (2.5 hours)
Check-in and Networking: 10 minutes

Welcome, Introductions, Icebreaker: 15 minutes

High Level Overview of the HDI Forums: 20 minutes (lunch provided during presentation)

Break: 15 minutes

Roundtable: Discuss Issues, Challenges, Solutions, Initiatives, Success Stories: 90 minutes

The three main topics of discussion for the roundtable are:
Staffing (career path planning, onboarding, hiring, training, motivation, engagement etc…)

Metrics (dashboards, what to measure and how)

Asset Management
We will do our best to touch on all three topics during our roundtable discussion and even have open dialog about any additional topics as time allows.

When: Thursday, June 11, 2015
Time: 11:30 AM to 2:00 PM
*Lunch will be provided

Where: Vail Resorts 390 Interlocken Crescent
Broomfield, Colorado 80021
Phone 303.404.1800

Who: Support Center Leaders – Supervisors, Managers, Directors, Executives, etc…

Cost: This is a FREE event open to both HDI members and non-members.

Registration: Click here

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It’s Game Time! Join us at the Colorado Rockies Game on May 21

Come and join the HDI Rocky Mountain Chapter for our special event at Coors Field!
Colorado Rockies vs Philadelphia Phillies
Time:   1:10pm
Registration:  Invitee Only
Ticket Pickup:  HDI representative will be stationed by the Will Call windows to distribute tickets.  |
Space is Limited to 50

Register Now!
Click on the link below to register or RSVP.
Limited to 1 Invitee Only

Get more information

Register Now!

I can’t make it

We look forward to seeing you at the Rockies game|
Jennifer Woolley
Rocky Mountain Chapter President

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