Effective coaching is a critical success factor to improving the skills and behavior of support analysts. Therefore it is important for organizations to provide coaches with the skills they need to successfully influence others and provide analysts with constructive feedback.
In partnership with the KCS Academy, HDI now offers professionals the opportunity to become certified as a Support Coach. Learn more about these two new certification courses that prepare individuals for the KCS Academy Support Coach certification by clicking the links below:
Register for any course using the registration code of LCRM
And don’t forget to check out all the upcoming HDI courses in your area:
|March 10 – 12||HDI Support Center Manager||Virtual Classroom|
|March 10 – 12||HDI Certified Instructor||Colorado Springs, CO|
|March 10 – 12||KCS Principles||Denver, CO|
|March 18||HDI Customer Services Representative||Virtual Classroom|
|April 9 – 10||HDI Support Center Analyst||Vancouver|
|April 9 – 10||HDI Support Center Team Lead||Los Angeles, CA|
|April 13 – 14||HDI Support Center Team Lead||Vancouver|
|April 13 – 14||HDI Desktop Support Manager||Irvine, CA|
Feel free to contact me if I can be of any assistance.