join us this May for a Presentation Liar Liar Pants on Fire given by Traci Brown

The chapter meeting will be held on Thursday,  May 17, 2018 starting at 3pm.

The Presentation will from 3-5 pm with a Happy Hour Networking opportunity from 5-6 pm.
Please consider joining our Board of Directors

Click on the link below to register or RSVP.
Invite and share the meeting link with a colleague.
Register Now! 

Sponsor: T4S Partners Inc.

Location & Driving Directions:

Cost:    $5.00 for non-HDI members (includes Happy Hour!)

Speaker: Traci Brown

Title of Presentation:  Liar Liar Pants on Fire


Are you winning the game of two truths and a Lie? Your play every day and don’t even know it. Win the game with your clients, boss, team and prospects to dramatically improve your bottom line…and detect fraud before it happens.

Do they really like your proposal? Do they like the job you did? Are they telling the truth about their budget?  Are they telling you all of their needs?  Are they really who they say they are in the first place?  And most importantly, how would your life change if you knew what those closest to you were doing and not saying?  In this fast paced keynote you’ll learn how to use Traci’s system to separate the lies from the truth in today’s headlines….and in your own life.

Speaker Bio:

Question:   What do Lance Armstrong, Chris Christie and Vladimir Putin have in common?

Answer:   Traci Brown’s revealed their secrets to the world

She’s told the world what they’re not saying. NBC, CBS and Fox has asked this body language expert to reveal secrets hidden in plain sight. And she can help your team reveal the secrets your clients are keeping from you that are impacting your bottom line.

In her fast paced, interactive programs that are sure to entertain, Traci teaches lie, fraud and identity theft detection she’s used to get to the truth in billion dollar business deals, crimes and politics.

Traci is not only a master lie detector, she’s a persuasion expert. Her persuasion system landed her a lucrative product deal with Kevin Harrington, a Shark from ABC’s hit show Shark Tank and took her on a wild ride to the big time consumer markets of TV shopping channels, infomercials and beyond.

You’ll be able to immediately use the same tools to create more success in your own organization and personal life…so you see more zeroes (before the decimal) in your bank account.

Traci is a Three Time US Collegiate Cycling Champion and former member of Team USA. Yeah, she’s fast on 2 wheels and looks pretty good in spandex.

She is the past president of the National Speaker’s Association Colorado Chapter and the author of four books including her latest, How to Detect Lies, Fraud and Identity Theft.

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Interested in becoming a sponsor?  Please click here to contact us!

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HDI 2018 National Conference

Benefits of Attending

What Will You Gain at the HDI Conference & Expo?

An efficient support center never comes easy. It takes passion, dedication, and a very particular set of skills, both of the technical and customer service variety. HDI Conference & Expo is the tech support pro’s Shangri-La. A place to network and learn with your people. A place to get energized and recharged. A place that will help you realize your value—and show you how to prove it to the business.

  • Get the latest trends, technologies, and solutions to meet the increasing demands of the tech support industry.
  • Network and discover indispensable techniques from best-in-class organizations who’ve been there, done that.
  • Apply the latest developments in desktop support, customer experience management, service desk, metrics, and other industry hot topics to your own tech support initiatives.
  • Expand your peer network and make valuable new industry contacts.
  • Break the routine for a few energizing days in Las Vegas.


Who Should Attend the HDI Conference & Expo?

Some come from outside of IT and have strong management skills but little tech experience. Others moved up from within IT and need a little polish on their people-management skills. Many are experienced practitioners with battle-tested stories to share. And there’s always a contingent of the brilliant-but-introverted folks looking to finally find their people. Whoever you are, and whatever your role is on your service and support team, there’s a place for you at HDI 2018.

  • The business-minded executive focused on improving his company’s productivity and bottom-line performance
  • The hands-on executive aiming to shape her team into leaders
  • The manager or director determined to take her team, service, and career to the next level
  • The analyst or technician seeking to expand his understanding of industry principles and practices
  • Any and all leaders new to the world of service and support
See a list of companies who have sent their team in the past to HDI Conference & Expo.


What’s Included With Your Conference Pass?

All the necessities, several game-changers, and even a few fun perks.. Here’s what’s included with your conference package:

  • Keynotes: Unlike other events, HDI Conference & Expo features not one, not two… but four keynote speakers! They open and close each day with messages that educate and inspire.
  • In-depth sessions: Eighty expert-led breakout sessions give you practical how-tos, galvanizing strategies, and real-world solutions you can immediately implement in your organization.
  • Networking activities: You’ll find industry trailblazers to connect with around every corner, but the opportunities are particularly impactful at networking receptions and the super-amazing HDI Conference party!
  • Breakfast briefings: We made the most important meal of the day even more important! Break bread with friends and participate in facilitated discussions.
  • Expo Hall: It’s where you’ll meet the industry’s top solution providers and find the newest technologies, ideas, systems, and methodologies.
  • Food & drink: Enjoy three breakfasts, two lunches, hors d’oeuvres and libations at receptions, and snacks during the day.

Pre-Conference Workshops

Have an issue in your organization that you’d like to fix? Take a look at our pre-conference workshops and training classes to see what kind of expanded learning opportunities are available to you.

Executive Connections Upgrade

What if we told you that we have a better, more exclusive conference pass for HDI Conference attendees? Get VIP treatment with a conference experience that’s more targeted and intimate, yet much more impactful. Explore Executive Connections.

Register Now!

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Join us at our March meeting with Maria Gamez of T4S Partners to discuss Self Actualization!

  • Fulfilling our most basic needs according to Maslow’s hierarchy of needs
  • Finding the opportunities for attaining a sense of accomplishment
  • Living a balanced lifestyleMaria is a Senior Consultant with T4S Partners. She is a leader in developing and implementing strategic business driven solutions to the customer since 2006.  Her career covers applications, infrastructure, and end user technologies working with clients in various industries. In addition to solution architecture and advisory services, she has extensive experience in Active Directory and mail migrations, training, mentoring and developing collateral. Her skills as a Customer relationship manager and delivery lead repeatedly brand her as a trusted adviser and communications lead. Maria demonstrates the organizational leadership skills to support a high-performance work culture and customer driven environment.
    RSVP here


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Check Out Our New Events Page!

We are happy to announce a new look to our events calendar.  Click here or in the Chapter Events in our main menu to view upcoming and past Chapter events!

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Join us in February for a presentation on Contact Center Challenges and Best Practices given by Christian Hansen

The HDI Rocky Mountain chapter meeting will be held on Thursday, February 15th starting at 1pm. We hope you will join us at the meeting to hear about new contact center challenges, best practice skills, and how to succeed in your company’s goals. Click on the link below to register or RSVP. Invite and …

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