Nominate Your Best Support Team Member Now!

2017 Awards Nomination Links

Nominations are now open for the 2017 HDI Awards!

The award process begins at the local level, where participating chapters collect and encourage nominations and select local chapter winners. The winners will be announced at our December chapter Annual Holiday Party and Awards Ceremony.

Do you want to recognize your best and brightest support professionals? Click here to access the nominating information and forms.


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Solve My Problem Workshop – Season Kickoff Sept 21!

Details: Solve My Problem Workshop 

The goal: to collaborate with your peers in the technical support industry to actively work through common issues and challenges to come up with real-time solutions

Jennifer Woolley will be facilitating this workshop.  The workshop will start by reviewing the top three topics pre-selected by attendees. We will then break out into groups to create solutions to the challenges  We will then allow about 10-15 minutes for each group to present their findings for each challenge, which includes interaction and Q&A from the entire group. We will allot about an hour and a half for the full exercise.

To help us prepare for this exercise in advance, we ask that you submit one challenge that you are currently facing within your organization or a question that you would like to ask to your peers in the technical support industry. We will compile the list of challenges and questions and pick three that were most commonly submitted. Please submit your challenge or question via the Registration Now! link below.

About the Speaker:

Jennifer Woolley, Vail Resorts IT Support Center Manager and President of Rocky Mountain HDI Chapter

  Jennifer Woolley has been Vail Resorts since 1989, and has served as the IT Support Center Manager since 2001. She joined HDI and the Rocky Mountain Chapter in 2003 and has served as VP of Programs prior to taking the reigns as President in 2012.

After graduating from Colorado State with a degree in Forest Biology, Jennifer took what she thought was a temporary “fun” job at the Keystone Ski Rental Shop where she quickly moved into management.  It was during this time she rediscovered her technical curiosity by assisting the IT Department.  Jennifer unwavering desire to supply excellent customer server coupled with IT savvy allowed an easy transition into Vail Resort’s IT department in 1997.  In 2001, she designed and implemented the Resorts’ first single point of contact Help Desk and has continued to spearhead other customer service and process improvement throughout her tenure.  Jennifer continues to add to her technology and management skill set with HDI Chapter meetings, regional summits and national conferences. She has discovered a wealth of knowledge and endless support within the HDI community.

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Join us in May for a presentation on Virtual Collaboration with Global Teams given by Mr. Ric Taylor

May 18th 2017 HDI Rocky Mountain Chapter Meeting We hope you will join us at the May HDI Rocky Mountain meeting and learn to improve your  Virtual communication skills. Click on the link below to register or RSVP. Invite and share the meeting link with a colleague. Get more information Register Now! Details: …

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HDI Leadership Forum Sneak Peek

  Ready to Meet the Greatest Minds in Tech Support? What: HDI Leadership Forum Sneak Peek When: March 29, 12:00 – 1:30 pm ET Where: Online More collaborative than a training, and more targeted and intimate than a conference, the HDI Leadership Forums are your opportunity to join forces with other …

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How to Achieve Award-Winning Service Improvement

 The Pursuit of Award-Winning Service Improvement: A Case Study from CGI Federal Date: Thursday, March 30, 2017 Time: 1:00 – 2:00 p.m. ET Speakers: Shane Knipschild and Tom Wible Cost: FreeHow cool would it be to run an award-winning support organization? You’re about to find out in this webinar… and get the inside scoop …

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