It’s Game Time! Join us at the Colorado Rockies Game on May 21

Come and join the HDI Rocky Mountain Chapter for our special event at Coors Field!
Colorado Rockies vs Philadelphia Phillies
Time:   1:10pm
Registration:  Invitee Only
Ticket Pickup:  HDI representative will be stationed by the Will Call windows to distribute tickets.  |
Space is Limited to 50

Register Now!
Click on the link below to register or RSVP.
Limited to 1 Invitee Only

Get more information

Register Now!

I can’t make it

We look forward to seeing you at the Rockies game|
Jennifer Woolley
Rocky Mountain Chapter President

Share Button
Posted in Rocky Mountain Chapter of HDI | Leave a comment

Building Resilient Leadership – a Tools of Hope workshop – March 19 Rocky Mountain Chapter Meeting

When: Thursday March 19, 2015 from 1:00 PM to 3:00 PM MDT
Kelly Services
7600 E. Eastman Avenue
4th Floor Conference Room
Denver, CO 80231

Don’t miss the return of Ana-Christina as she shares with us a Tools of Hope workshop on Building Resilient Leadership. She brings her gifts and passions to bear as a motivational speaker, inspiring trainer, and author. She has honed her communication skills to most effectively engage her audience so that they are more inclined to learn what is being taught and has professionally trained thousands of people at local, state, and national levels.

Join us to learn HOW to build work/life balance and vibrance – and become a more effective leader! Get real-life, tangible tools to build sanity and focus in the midst of chaotic jobs and schedules. Come grab usable and memorable tools for serious self-care
as you learn simple strategies to raise morale and professional confidence in the midst of tough situations.

Click on the link to register or RSVP.

Share Button
Posted in Rocky Mountain Chapter of HDI | Comments Off

Take Advantage of Training Opportunities!

Effective coaching is a critical success factor to improving the skills and behavior of support analysts. Therefore it is important for organizations to provide coaches with the skills they need to successfully influence others and provide analysts with constructive feedback.

In partnership with the KCS Academy, HDI now offers professionals the opportunity to become certified as a Support Coach. Learn more about these two new certification courses that prepare individuals for the KCS Academy Support Coach certification by clicking the links below:

Register for any course using the registration code of LCRM

Coaching Skills for Knowledge-Centered Support
Coaching Skills for Quality Support

And don’t forget to check out all the upcoming HDI courses in your area:

March 10 – 12 HDI Support Center Manager Virtual Classroom
March 10 – 12 HDI Certified Instructor Colorado Springs, CO
March 10 – 12 KCS Principles Denver, CO
March 18 HDI Customer Services Representative Virtual Classroom
April 9 – 10 HDI Support Center Analyst Vancouver
April 9 – 10 HDI Support Center Team Lead Los Angeles, CA
April 13 – 14 HDI Support Center Team Lead Vancouver
April 13 – 14 HDI Desktop Support Manager Irvine, CA

Feel free to contact me if I can be of any assistance.


Victoria Bech
Account Manager, West | HDI

Share Button
Posted in Rocky Mountain Chapter of HDI | Comments Off

Join us on January 15 for an Industry Round Table Discussion with Leslie Cook!

Register here!

We are working hard to provide topics for discussion that are most relevant to you in your role in your support center. We would like your input as we get the agenda organized, and experts assembled. Please take this quick survey to let us know your most common challenges. We will take a look at all responses and pick the most popular answers to discuss at this January local chapter meeting.

About the Speaker: Leslie Cook, HDI Director of Membership

Leslie Cook has been with HDI for more than ten years. She currently serves as the director of membership at HDI.

As the director of membership, Leslie is the chief member advocate, bringing many years of member support and relationship-building expertise to the role. Leslie’s strategic responsibilities include increasing the value that HDI memberships provide, expanding the reach of membership, and growing the overall community. She works closely with members to maintain open lines of communication, represent member needs and issues, and build strong relationships between HDI’s members, chapters, and officers. She is an HDI representative on HDI’s Customer Technical Support Advisory Council and Member Advisory Board, and is a Franklin Covey Certified Facilitator for Leading at the Speed of Trust.

Leslie is a seasoned marketing professional with a dynamic background in advertising, communications, program development, event management, public relations, branding, marketing research, and new business development. Leslie received her BA in public relations from Texas Tech University and has served in various marketing roles for Aspen Systems, Inc., Alternative Technology, Zight Corporation (formerly Colorado MicroDisplay), and Fabless Semiconductor Association.

Share Button
Posted in Membership Benefits, Monthly Meeting, Rocky Mountain Chapter of HDI, Technical Support, ThinkHDI | Tagged , , , , , , , | Comments Off

Celebrating the Rocky Mountain HDI Chapter’s Analyst and Desktop Support Technician of the Year

Glad you will be joining us for the 2014 HDI Analyst of the Year and Desktop Support Technician of the Year Awards Luncheon. Congratulate our region’s winners. Incredible Door Prizes!

Free Luncheon!

Our special guest speaker is Mike Hess from the Blind Institute of Technology.

Parking is free as well as the museum, not including IMAX. Explore the museum as part of your day.

Get more information
Register Now!
I can’t make it

Looking forward to seeing you at our annual HDI Rocky Mountain Chapter Awards Luncheon.

Share Button
Posted in Analyst of the Year, Desktop Support Technician, Event, Monthly Meeting, Rocky Mountain Chapter of HDI, Technical Support, ThinkHDI | Comments Off