HDI 2017: Call for Proposals

It’s that time again! As we prepare to “Connect the World of Technical Support” at next year’s HDI 2017 Conference & Expo, May 9-12 in Washington, D.C., we’re looking for world-class speakers to enlighten the 2,400 passionate tech support pros in attendance.

This year, we’ll have eight brand-new, totally redesigned learning tracks that promise to take the conference learning experience to new levels—but first we need industry authorities to tell us about the latest trends and hot topics. That’s where you come in.

If you’re a technical support expert, practitioner, or all-around enthusiast, and have a presentation that will add value to the industry’s most comprehensive annual conference, we want to hear from you! We will be accepting speaker proposals until September 16, 2016 for the following opportunities:

One-day pre-conference workshops
Two-day pre-conference workshops
One-hour core conference sessions

Submit your proposal online and be part of what’s sure to be HDI’s best event yet!

Sincerely,

Chris Farver,
Program Chair, HDI 2017

Michelle Steenhoek, CMP
Director of Conferences and Events, HDI

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Save the date – Our October 20 speaker is Tricia Broderick!

Ever walk out of a meeting or training class struggling to remember what was just discussed? You are not alone! Leaders struggle with how to create an engaging environment that results in high collaboration and learning. Unfortunately, most leaders start off with the disadvantage of being exposed to practices that recent brain science has proven to be ineffective, such as standing up front in the room and talking with slides for an hour. In an agile environment, learning is (almost) everything. Experience first-hand Sharon Bowman’s Training from the BACK of the Room six trumps that have a significant impact to learner retention. Leave with a variety of tools aimed at helping people engage to learn best. Oh, and it will be FUN!

October 20 meeting info and RSVP link coming soon!

About our speaker:

Tricia_Broderick head shot 2Passionately focused on the facilitation of high-performance software development environments, Tricia Broderick has more than seventeen years of experience in software development. Her leadership, training and coaching at all levels of an organization, helped lay the groundwork to shift teams from one-year product cycles to feasible daily delivery of high-quality software and services. With this first-hand experience, she openly shares stories and examples to inspire people to reach new heights through continuous reflection and growth. As a coach within the Agile For All team, she is dedicated to making a difference in software development cultures. Prior to joining Agile For All, she successfully performed a variety of leadership roles, such as Director of Development and Manager of Agile Project Management. Tricia is an exceptional leader, coach, mentor, facilitator, trainer, and popular speaker at national conferences. She is a certified Trainer from the BACK of the Room, ACP, PMP, CSM, CSPO, CSP and SAFe Professional Consultant. She is also a recovering developer and checkmark fanatic.

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Leading by Active Communication – April 21Chapter Meeting

Join Us For Lunch (provided by Kelly Services) at our April 21st Meeting!

Note the time for this meeting is 11:30 to 1:30.

RSVP here.

Speaker: Leslie Nittoli, Manager of the Finance & Procurement Help Desk, Office of University Controller, University of Colorado

Title of Presentation: Leading by Active Communication

Synopsis: It seems that we have always talked about “effective” communication as a key management tool but do we think it is also an important leadership skill? How well do you communicate with others? Are you an active listener? Do you think about your audience and method? Could better, more strategic communication improve the service level in your organization? Come to hear some answers to these questions and take a communication assessment.

  • Bio:  Leslie is currently responsible for the overall operations of the Finance & Procurement (FinPro) Help Desk at the University of Colorado. This includes quality assurance with respect to knowledge and consistency of responses in key service areas supporting the Office of University Controller (OUC) and Procurement Service Center (PSC); staffing/hiring; metrics analysis for higher level managers; and, selection and maintenance of service tools. Leslie is passionate about providing exceptional customer service to faculty/staff. She spent more than sixteen (16) years in Customer Satisfaction Research in the telecommunications industry. During her tenure, she managed an AT&T Customer Satisfaction Call Center in Aurora, Colorado. Outside of work, she sings with the Colorado Symphony Chorus.

Date:  Thu Apr 21, 2016 11:30am – 2pm Mountain Time

Location: Kelly Services 7555 E. Hampden Ave., Denver, CO 80231 – First Floor Conference Room A

 

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Would You Follow You? Three Keys to Effective Self-Leadership

March 17 Meeting

DetailsWould You Follow You? – Three Keys to Effective Self-Leadership

In this workshop you will discover how to lead yourself better, resulting in better results and greater influence. This workshop will help existing leaders and individual contributors both develop their leadership skills.

About the Speaker: Pete Leckemby

Pete Leckemby is an Executive Coach, Speaker, Mentor and Trainer who brings leadership, imagination, thinking, and excellence into every interaction to help people improve their performance, clarify their vision and deliver results in every area of their lives.

His energy and passion for helping people become the best version of themselves shows in his speaking, coaching and mentorship programs. With his focus on reflective thinking, leadership skills, and productivity, Pete has helped large organizations and small businesses alike in improving their performance.Pete has been a student of leadership for over 20 years and has led teams of as many as 250 and

ran a retail business of nearly $60 million in sales. He has led in both business and volunteer organizations and has built his company from the ground up with the help of the many great mentors in his life.

He is also a certified coach, speaker and trainer with The John Maxwell Team and has the privilege to be mentored by John and his team directly and is certified by John Maxwell to teach and train his material.

Some of Pete’s clients include leaders from The Home Depot, Dish Network, Pepsi, Re/Max, Chick-Fil-A, Keller Williams, Bimbo Bakeries, Seacret Direct and Toastmasters; as well as dozens of entrepreneurs from a variety of industries including non-profits.

Pete began his journey into leadership when he was a senior in high school coaching little league baseball as an 18 year old. He says “I learned a great deal about leading and what it took to succeed during those years, and I have since invested many thousands of dollars in my own development and growth, including over $10k in the past year alone.”

Noting that he is being mentored and coached by some of the brightest entrepreneurial minds, coaches and thought leaders in the world, Pete has a strong passion to share that knowledge. By now he has invested thousands of hours in learning and applying the information into his life and is excited to share that with others. “My friend and mentor John C. Maxwell challenges us to be a river, not a reservoir.” 

 

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Would You Follow You? Three Keys to Effective Self-Leadership!

We hope you will join us at our March Chapter Meeting to find out it others would follow you.  Learn the three keys to effective self-leadership as presented by Pete Leckemby, an executive coach, speaker, mentor an trainer.  

Details:
In this workshop you will discover how to lead yourself better, resulting in better results and greater influence. This workshop will help existing leaders and individual contributors both develop their leadership skills.
Speaker:

Pete Leckemby is an Executive Coach, Speaker, Mentor and Trainer who brings leadership, imagination, thinking, and excellence into every interaction to help people improve their performance, clarify their vision and deliver results in every area of their lives.

A meeting invitation with more details and a link to RSVP will be coming shortly, stay tuned!
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