When: Thursday March 19, 2015 from 1:00 PM to 3:00 PM MDT
7600 E. Eastman Avenue
4th Floor Conference Room
Denver, CO 80231
Don’t miss the return of Ana-Christina as she shares with us a Tools of Hope workshop on Building Resilient Leadership. She brings her gifts and passions to bear as a motivational speaker, inspiring trainer, and author. She has honed her communication skills to most effectively engage her audience so that they are more inclined to learn what is being taught and has professionally trained thousands of people at local, state, and national levels.
Join us to learn HOW to build work/life balance and vibrance – and become a more effective leader! Get real-life, tangible tools to build sanity and focus in the midst of chaotic jobs and schedules. Come grab usable and memorable tools for serious self-care
as you learn simple strategies to raise morale and professional confidence in the midst of tough situations.
Effective coaching is a critical success factor to improving the skills and behavior of support analysts. Therefore it is important for organizations to provide coaches with the skills they need to successfully influence others and provide analysts with constructive feedback.
In partnership with the KCS Academy, HDI now offers professionals the opportunity to become certified as a Support Coach. Learn more about these two new certification courses that prepare individuals for the KCS Academy Support Coach certification by clicking the links below:
Register for any course using the registration code of LCRM
And don’t forget to check out all the upcoming HDI courses in your area:
|March 10 – 12||HDI Support Center Manager||Virtual Classroom|
|March 10 – 12||HDI Certified Instructor||Colorado Springs, CO|
|March 10 – 12||KCS Principles||Denver, CO|
|March 18||HDI Customer Services Representative||Virtual Classroom|
|April 9 – 10||HDI Support Center Analyst||Vancouver|
|April 9 – 10||HDI Support Center Team Lead||Los Angeles, CA|
|April 13 – 14||HDI Support Center Team Lead||Vancouver|
|April 13 – 14||HDI Desktop Support Manager||Irvine, CA|
Feel free to contact me if I can be of any assistance.
We are working hard to provide topics for discussion that are most relevant to you in your role in your support center. We would like your input as we get the agenda organized, and experts assembled. Please take this quick survey to let us know your most common challenges. We will take a look at all responses and pick the most popular answers to discuss at this January local chapter meeting.
About the Speaker: Leslie Cook, HDI Director of Membership
Leslie Cook has been with HDI for more than ten years. She currently serves as the director of membership at HDI.
As the director of membership, Leslie is the chief member advocate, bringing many years of member support and relationship-building expertise to the role. Leslie’s strategic responsibilities include increasing the value that HDI memberships provide, expanding the reach of membership, and growing the overall community. She works closely with members to maintain open lines of communication, represent member needs and issues, and build strong relationships between HDI’s members, chapters, and officers. She is an HDI representative on HDI’s Customer Technical Support Advisory Council and Member Advisory Board, and is a Franklin Covey Certified Facilitator for Leading at the Speed of Trust.
Leslie is a seasoned marketing professional with a dynamic background in advertising, communications, program development, event management, public relations, branding, marketing research, and new business development. Leslie received her BA in public relations from Texas Tech University and has served in various marketing roles for Aspen Systems, Inc., Alternative Technology, Zight Corporation (formerly Colorado MicroDisplay), and Fabless Semiconductor Association.
Glad you will be joining us for the 2014 HDI Analyst of the Year and Desktop Support Technician of the Year Awards Luncheon. Congratulate our region’s winners. Incredible Door Prizes!
Our special guest speaker is Mike Hess from the Blind Institute of Technology.
Parking is free as well as the museum, not including IMAX. Explore the museum as part of your day.
Looking forward to seeing you at our annual HDI Rocky Mountain Chapter Awards Luncheon.