Join Us For Lunch (provided by Kelly Services) at our April 21st Meeting!
Note the time for this meeting is 11:30 to 1:30.
Speaker: Leslie Nittoli, Manager of the Finance & Procurement Help Desk, Office of University Controller, University of Colorado
Title of Presentation: Leading by Active Communication
Synopsis: It seems that we have always talked about “effective” communication as a key management tool but do we think it is also an important leadership skill? How well do you communicate with others? Are you an active listener? Do you think about your audience and method? Could better, more strategic communication improve the service level in your organization? Come to hear some answers to these questions and take a communication assessment.
- Bio: Leslie is currently responsible for the overall operations of the Finance & Procurement (FinPro) Help Desk at the University of Colorado. This includes quality assurance with respect to knowledge and consistency of responses in key service areas supporting the Office of University Controller (OUC) and Procurement Service Center (PSC); staffing/hiring; metrics analysis for higher level managers; and, selection and maintenance of service tools. Leslie is passionate about providing exceptional customer service to faculty/staff. She spent more than sixteen (16) years in Customer Satisfaction Research in the telecommunications industry. During her tenure, she managed an AT&T Customer Satisfaction Call Center in Aurora, Colorado. Outside of work, she sings with the Colorado Symphony Chorus.
Date: Thu Apr 21, 2016 11:30am – 2pm Mountain Time
Location: Kelly Services 7555 E. Hampden Ave., Denver, CO 80231 – First Floor Conference Room A