Join Us For A Roundtable Lunch Discussion Presented by HDI

The HDI Forums bring together support center leaders to solve problems, brainstorm, provide lessons learned, network and build a stronger community.

During this event, we will spend time in a roundtable discussion which will provide you with a small example of what takes place during an actual HDI Forum meeting. The HDI Forums provide HDI Forum members with the unique opportunity to collaborate and share thoughts, ideas, best practices, and the most pressing issues facing today’s technical service and support operations. Forum meetings are among HDI’s most valuable membership benefits, giving leadership professionals the opportunity to meet and learn from others who share their passion in an open, non-competitive environment.

Registration: Click here

Agenda:
HDI Forum Roundtable Agenda: (2.5 hours)
Check-in and Networking: 10 minutes

Welcome, Introductions, Icebreaker: 15 minutes

High Level Overview of the HDI Forums: 20 minutes (lunch provided during presentation)

Break: 15 minutes

Roundtable: Discuss Issues, Challenges, Solutions, Initiatives, Success Stories: 90 minutes

The three main topics of discussion for the roundtable are:
Staffing (career path planning, onboarding, hiring, training, motivation, engagement etc…)

Metrics (dashboards, what to measure and how)

Asset Management
We will do our best to touch on all three topics during our roundtable discussion and even have open dialog about any additional topics as time allows.

When: Thursday, June 11, 2015
Time: 11:30 AM to 2:00 PM
*Lunch will be provided

Where: Vail Resorts 390 Interlocken Crescent
Broomfield, Colorado 80021
Phone 303.404.1800

Who: Support Center Leaders – Supervisors, Managers, Directors, Executives, etc…

Cost: This is a FREE event open to both HDI members and non-members.

Registration: Click here

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It’s Game Time! Join us at the Colorado Rockies Game on May 21

Come and join the HDI Rocky Mountain Chapter for our special event at Coors Field!
Colorado Rockies vs Philadelphia Phillies
Time:   1:10pm
Registration:  Invitee Only
Ticket Pickup:  HDI representative will be stationed by the Will Call windows to distribute tickets.  |
Space is Limited to 50

Register Now!
Click on the link below to register or RSVP.
Limited to 1 Invitee Only

Get more information

Register Now!

I can’t make it

We look forward to seeing you at the Rockies game|
Sincerely,
Jennifer Woolley
Rocky Mountain Chapter President

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Building Resilient Leadership – a Tools of Hope workshop – March 19 Rocky Mountain Chapter Meeting

When: Thursday March 19, 2015 from 1:00 PM to 3:00 PM MDT
Where:
Kelly Services
7600 E. Eastman Avenue
4th Floor Conference Room
Denver, CO 80231

Don’t miss the return of Ana-Christina as she shares with us a Tools of Hope workshop on Building Resilient Leadership. She brings her gifts and passions to bear as a motivational speaker, inspiring trainer, and author. She has honed her communication skills to most effectively engage her audience so that they are more inclined to learn what is being taught and has professionally trained thousands of people at local, state, and national levels.

Join us to learn HOW to build work/life balance and vibrance – and become a more effective leader! Get real-life, tangible tools to build sanity and focus in the midst of chaotic jobs and schedules. Come grab usable and memorable tools for serious self-care
as you learn simple strategies to raise morale and professional confidence in the midst of tough situations.

Click on the link to register or RSVP.

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Take Advantage of Training Opportunities!

Effective coaching is a critical success factor to improving the skills and behavior of support analysts. Therefore it is important for organizations to provide coaches with the skills they need to successfully influence others and provide analysts with constructive feedback.

In partnership with the KCS Academy, HDI now offers professionals the opportunity to become certified as a Support Coach. Learn more about these two new certification courses that prepare individuals for the KCS Academy Support Coach certification by clicking the links below:

Register for any course using the registration code of LCRM

Coaching Skills for Knowledge-Centered Support
Coaching Skills for Quality Support

And don’t forget to check out all the upcoming HDI courses in your area:

March 10 – 12 HDI Support Center Manager Virtual Classroom
March 10 – 12 HDI Certified Instructor Colorado Springs, CO
March 10 – 12 KCS Principles Denver, CO
March 18 HDI Customer Services Representative Virtual Classroom
April 9 – 10 HDI Support Center Analyst Vancouver
April 9 – 10 HDI Support Center Team Lead Los Angeles, CA
April 13 – 14 HDI Support Center Team Lead Vancouver
April 13 – 14 HDI Desktop Support Manager Irvine, CA

Feel free to contact me if I can be of any assistance.

Sincerely,

Victoria Bech
Account Manager, West | HDI
719.955.8154

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