How to Achieve Award-Winning Service Improvement

HDI
*HDI*
 The Pursuit of Award-Winning Service Improvement:
A Case Study from CGI Federal
Date: Thursday, March 30, 2017
Time: 1:00 – 2:00 p.m. ET
Speakers: Shane Knipschild and Tom Wible
Cost: FreeHow cool would it be to run an award-winning support organization? You’re about to find out in this webinar… and get the inside scoop on how you can achieve greatness, too!Last year, CGI Federal implemented some transformational service improvements. The undertaking was much-needed, and the journey was not without setbacks, but in the end, they emerged a far superior organization—and the recipient of the 2016 HDI Service Improvement Award.Join CGI Federal’s very own Shane Knipschild and Tom Wible as they share their motivating story and tell you:

  • The organizational state before they launched a service improvement initiative
  • The detailed strategy for their service improvement initiative
  • The outcome, the impact, and lessons learned
Register Now
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