We are happy to announce a new look to our events calendar. Click here or in the Chapter Events in our main menu to view upcoming and past Chapter events!
Recap of our October Chapter Meeting
Many companies, either through client demand or through mergers, need to send tickets from one system into their main system (or reverse). This session will present and discuss how to get different ITSM systems to work together.
Rick Munoz is one of the T4S Partners founders, Chief Architect, and Practice Partner for the Application Development Practice. He comes to T4S with an extensive leadership background and over 25 years of experience in the consulting and software industry, most recently serving as a leader for Computer Sciences Corporation’s (CSC) IT Advisory & Strategy Group in North America. Under Rick’s leadership, this practice was responsible for delivering world-class client solutions in Enterprise Architecture, systems integration, agile development, application modernization, and new technology adoption, including cloud, DevOps, and IoT solutions.
Before joining CSC, Rick was the Technology Director for Sapient, a leading provider of comprehensive consulting software solutions, and served as a Technology Strategist for American Airlines. Rick has delivered successful solutions to a number of Fortune 500 companies and clients including: ExxonMobil, Kroger, ULA, Newmont Mining, KinderCare, Accolade Health and Merrill Lynch. Rick holds a Bachelor of Science from San Francisco State University.
Event sponsored by
Details: Solve My Problem Workshop The goal: to collaborate with your peers in the technical support industry to actively work through common issues and challenges to come up with real-time solutions Jennifer Woolley will be facilitating this workshop. The workshop will start by reviewing the top three topics pre-selected by …
Ready to Meet the Greatest Minds in Tech Support? What: HDI Leadership Forum Sneak Peek When: March 29, 12:00 – 1:30 pm ET Where: Online More collaborative than a training, and more targeted and intimate than a conference, the HDI Leadership Forums are your opportunity to join forces with other …
The Pursuit of Award-Winning Service Improvement: A Case Study from CGI Federal Date: Thursday, March 30, 2017 Time: 1:00 – 2:00 p.m. ET Speakers: Shane Knipschild and Tom Wible Cost: FreeHow cool would it be to run an award-winning support organization? You’re about to find out in this webinar… and get the inside scoop …