HDI Leadership Forum Sneak Peek

  Ready to Meet the Greatest Minds in Tech Support? What: HDI Leadership Forum Sneak Peek When: March 29, 12:00 – 1:30 pm ET Where: Online More collaborative than a training, and more targeted and intimate than a conference, the HDI Leadership Forums are your opportunity to join forces with other …

How to Achieve Award-Winning Service Improvement

 The Pursuit of Award-Winning Service Improvement: A Case Study from CGI Federal Date: Thursday, March 30, 2017 Time: 1:00 – 2:00 p.m. ET Speakers: Shane Knipschild and Tom Wible Cost: FreeHow cool would it be to run an award-winning support organization? You’re about to find out in this webinar… and get the inside scoop …

Join us in April with Tami McVay – The Art of Being Selfish: Why Insight is the Key to Personal and Business Success

RSVP link coming soon!

Work IS personal. By deepening the human element within the office, you’ll discover your personal power, create more meaning in your work, and be intentional with your career. As an executive, helping identify the personal strengths and desires of your staff will boost productivity and retain top talent in your organization.

Speaker Bio:   Tami McVay is a Wellness & Lifestyle Coach who uses her superpowers of positivity, business prowess, and passion for health to support people in making lasting lifestyle changes to improve their health, increase productivity, and take their power back so they can be happy. Like many, she has struggled with work/life balance and stress-related health issues. Her journey has included not only overcoming them, but improving her life in a meaningful way. She loves sharing her knowledge and experiences to inspire others to kickstart their own journey and teach them strategies to achieve successful results.

Tami is an American Council on Exercise certified personal trainer and health coach, certified coach practitioner, and United States Marine Corps veteran. She left her 20 year corporate career in Information Technology to follow her passion of helping people love their lifestyle. She is a contributing writer to the Huffington Post and shares her insights on her website, http://tamimcvay.com. Connect with her as @tamimcvaycoach on Facebook, Instagram, and Twitter.

Tami McVay

 

Communications Drive Support Center Improvement

A Toolkit for Better Communication and Collaboration Organization silos are being broken and teams are often working remotely, emphasizing the importance of rapid and clear communication across multiple channels. Both consumerization and customer focus are increasing, making it more important to get accurate, updated information to customers and team members, …

January Meeting: Gartner Workshop and Future of IT Presentation 

Join us for this Gartner double header!

Gartner

Register Now!

Workshop: How to Build I&O Metrics That Matter and Communicate Value to the Business

 This Gartner working session will explore the requirements of building I&O metrics that matter to the business. We will discuss a framework for defining metrics that matter and work in peer groups to build a list of metrics that can communicate the value of your IT organization to your business.

IT Operations 2020 Scenario

 External forces are creating a dramatic shift in how we need to position and manage IT operations. Old paradigms, traditional organizational structures, skills and capabilities and your overall I&O strategy will be put to the test sooner than you know it. In this session we will dive into what’s coming, what’s here now – and discuss high level tactics and considerations to navigate a fluid I&O ecosystem.

About our Speakers:

Jeffrey Brooks is the Managing Vice President of the IT Service Management team of Gartner. His research focuses on IT service management, organizational maturity, process improvement, SLA management, IT service catalog, reporting and metrics, and business value dashboards. Mr. Brooks helps clients understand the key metrics, best practices and core processes required for IT to deliver meaningful service and support that align with the goals of the business.

Kenneth Gonzalez is a Research Director in the IT Operations Management team of Gartner. His research focuses on IT service management, organizational maturity, process improvement, IT service desk best practices, as well as reporting and metrics. Mr. Gonzalez helps clients understand the key metrics, best practices and core processes required for IT to deliver meaningful service and support that align with the goals of the business.