Solve My Problem Workshop – Season Kickoff Sept 21!

Details: Solve My Problem Workshop  The goal: to collaborate with your peers in the technical support industry to actively work through common issues and challenges to come up with real-time solutions Jennifer Woolley will be facilitating this workshop.  The workshop will start by reviewing the top three topics pre-selected by …

HDI Leadership Forum Sneak Peek

  Ready to Meet the Greatest Minds in Tech Support? What: HDI Leadership Forum Sneak Peek When: March 29, 12:00 – 1:30 pm ET Where: Online More collaborative than a training, and more targeted and intimate than a conference, the HDI Leadership Forums are your opportunity to join forces with other …

How to Achieve Award-Winning Service Improvement

 The Pursuit of Award-Winning Service Improvement: A Case Study from CGI Federal Date: Thursday, March 30, 2017 Time: 1:00 – 2:00 p.m. ET Speakers: Shane Knipschild and Tom Wible Cost: FreeHow cool would it be to run an award-winning support organization? You’re about to find out in this webinar… and get the inside scoop …

Join us in April with Tami McVay – The Art of Being Selfish: Why Insight is the Key to Personal and Business Success

April 20th 2017 HDI Rocky Mountain Chapter Meeting We hope you will join us at the April HDI Rocky Mountain meeting and discover your personal power and identify your personal strengths. Click on the link below to register or RSVP Get more information Register Now! Details: the Art of Being Selfish:  Why Insight is …

Communications Drive Support Center Improvement

A Toolkit for Better Communication and Collaboration Organization silos are being broken and teams are often working remotely, emphasizing the importance of rapid and clear communication across multiple channels. Both consumerization and customer focus are increasing, making it more important to get accurate, updated information to customers and team members, …