Let’s Talk Energy Management w/ Brynn Shader!

Energy Management, it’s a different way to view the tired ol’ “Time Management” type of conversation, and brings some novel and compelling ideas to the table. It allows us to transition from attempting to manage a finite concept like time into a potentially infinite resource that is our own energy. …

HDI 2017: Call for Proposals

It’s that time again! As we prepare to “Connect the World of Technical Support” at next year’s HDI 2017 Conference & Expo, May 9-12 in Washington, D.C., we’re looking for world-class speakers to enlighten the 2,400 passionate tech support pros in attendance. This year, we’ll have eight brand-new, totally redesigned …

Our October 20th Chapter Speaker is Tricia Broderick!

Ever walk out of a meeting or training class struggling to remember what was just discussed? You are not alone! Leaders struggle with how to create an engaging environment that results in high collaboration and learning. Unfortunately, most leaders start off with the disadvantage of being exposed to practices that …