HDI Rocky Mountain is Hosting Training!

We are hosting three training events!  Please see the Training page for more details: – ITIL Training on Service Desk Metrics with Malcolm Frye in March (RSVP) – Support Center Analyst certification training in June – Support Center Manager certification training in June

Analyst of the Year

Congratulations to the Desktop Support Technician and Analyst of the Year Nominees, Runners-Up, and Winners! Desktop Technician of the Year: Winner: Donald Mulvey, National Multiple Sclerosis Society Nominated by: Carol Sloper Overview: Don Mulvey has worked for the National MS Society for several years and is a tremendous asset. His …