Solve My Problem Workshop – Season Kickoff Sept 21!

Details: Solve My Problem Workshop  The goal: to collaborate with your peers in the technical support industry to actively work through common issues and challenges to come up with real-time solutions Jennifer Woolley will be facilitating this workshop.  The workshop will start by reviewing the top three topics pre-selected by …

January Meeting: Gartner Workshop and Future of IT Presentation 

Join us for this Gartner double header! Register Now! Workshop: How to Build I&O Metrics That Matter and Communicate Value to the Business  This Gartner working session will explore the requirements of building I&O metrics that matter to the business. We will discuss a framework for defining metrics that matter …

Congratulations to the HDI SM Award Finalists & Winners

HDI announced the winners of the 2015 HDI Service Management Awards at the recent FUSION 15 Conference & Expo which took place November 1–4 in New Orleans. Experience the award ceremony from FUSION 15.   The HDI Service Management Awards are the highest honor in the IT service management profession, recognizing …

Haven’t registered for FUSION 15 yet?

ROAR INTO THE MODERN AGE OF SERVICE MANAGEMENT Jointly hosted by industry icons itSMF USA and HDI, only FUSION 15 can bring together the greatest minds and the most respected professionals to facilitate a total immersion experience into today’s most relevant service management topics. Join us in New Orleans, LA, from November 1-4, …