Communications Drive Support Center Improvement

A Toolkit for Better Communication and Collaboration
Organization silos are being broken and teams are often working remotely, emphasizing the importance of rapid and clear communication across multiple channels. Both consumerization and customer focus are increasing, making it more important to get accurate, updated information to customers and team members, often globally.

In this six-part toolkit, we’ll show you how you can reduce the impact and downtime on your support organization by increasing the speed and accuracy of communications. You’ll discover:

  • The Importance of Communications: The Big Picture
  • Challenges and Solutions for Communication in Large Organizations
  • How to Reduce Adverse Business Impacts
  • How to Minimize Time Spent on “Firefighting”
  • Tips for Getting Past Communication Pain Points
  • Tips for Better Cross-Functional Collaboration (Including DevOps)

Sponsored by:

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