Congratulations to the HDI SM Award Finalists & Winners

HDI announced the winners of the 2015 HDI Service Management Awards at the recent FUSION 15 Conference & Expo which took place November 1–4 in New Orleans. Experience the award ceremony from FUSION 15. 

 The HDI Service Management Awards are the highest honor in the IT service management profession, recognizing excellence and honoring support organizations that have generated positive, measurable results. The two awards, the HDI Service Improvement Award and the HDI Knowledge-Centered Support Award, address specific areas of service management. Applicants are asked to demonstrate how they implemented or improved projects or initiatives that brought measurable value to their organizations in the preceding eighteen months.

 With a total of three finalists for the HDI Service Improvement Award (Emory Healthcare, Farm Credit Mid-America, and Spectrum Health) and three finalists for the Knowledge-Centered Support Award (Apollo Education Group, TECO Energy Service Desk, and Paychex), each entry was thoroughly evaluated by a panel of judges that included a mix of industry experts and award-winning practitioners in the service management industry.

 THE WINNERS ARE…drum roll please……..

HDI Knowledge-Centered Support Award WINNER: Paychex

Paychex won the 2015 HDI Knowledge Centered Support Award. Paychex was selected for their innovative and successful adoption and expansion of the KCS℠ methodology within their organization. As a result, they were able to transform their support processes which led to positive impact on all stakeholders: customers, employees, and the overall business.

HDI Service Improvement Award WINNER: Spectrum Health

Spectrum Health won the 2015 HDI Service Improvement Award. Spectrum Health was selected for their implementation of a sophisticated service catalog solution and process that included workflow automation that replaced two legacy “free text” processes. As a result, they realized vast improvements in service delivery, asset management, governance and security, user interface, quality of data, and overall business productivity.

Read all the winners’ and finalists’ case studies:

This year’s FUSION conference was another exciting, motivating, and rewarding experience for all. It was made even more memorable as we were able to recognize six finalists and honor two first-class organizations with our service management awards. The winning organizations’ projects and initiatives within ITSM clearly showed evidence of their innovation and creativity, the integration of best practices, stakeholder involvement, and business alignment.


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