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Considerations when integrating another ITSM system
October 19 @ 1:00 pm - 3:00 pm
Many companies, either through client demand or through mergers, need to send tickets from one system into their main system (or reverse). This session will present and discuss how to get different ITSM systems to work together.
Rick Munoz is one of the T4S Partners founders, Chief Architect, and Practice Partner for the Application Development Practice. He comes to T4S with an extensive leadership background and over 25 years of experience in the consulting and software industry, most recently serving as a leader for Computer Sciences Corporation’s (CSC) IT Advisory & Strategy Group in North America. Under Rick’s leadership, this practice was responsible for delivering world-class client solutions in Enterprise Architecture, systems integration, agile development, application modernization, and new technology adoption, including cloud, DevOps, and IoT solutions.
Before joining CSC, Rick was the Technology Director for Sapient, a leading provider of comprehensive consulting software solutions, and served as a Technology Strategist for American Airlines. Rick has delivered successful solutions to a number of Fortune 500 companies and clients including: ExxonMobil, Kroger, ULA, Newmont Mining, KinderCare, Accolade Health and Merrill Lynch. Rick holds a Bachelor of Science from San Francisco State University.
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