Emerging Data Storage Technologies
Computer storage devices are ever-evolving. Help desks and IT teams need to be able to support too many flavors of hardware and OSes. Smart phones, tablets, solid state drives (SSD), hybrid drives (SSHD), shingled, laser heated and helium filled hard drives (HDD)?
What does it all mean and what do you need to know about supporting these current and emerging data storage technologies?
Chris Bross, Senior Enterprise Recovery Engineer at DriveSavers, will present a fascinating view providing a forward looking perspective on what is coming to a help desk near you soon! Front line support as well as technology managers will benefit from this dynamic perspective from the data recovery lab and 25+ years supporting storage devices of every kind. This session will provide awareness and help prepare you and your IT staff for what’s coming next.
Speaker: Chris Bross, Senior Enterprise Data Recovery Engineer
Chris Bross is Senior Enterprise Data Recovery Engineer at DriveSavers, the worldwide leader in secure data recovery. Since joining DriveSavers in 1995, Bross has engineered his way around physical trauma, mechanical damage and encryption issues to recover data on all types of failed storage devices. Today Bross manages the R&D team for solid state devices and emerging storage technologies and guides the development of new tools, technology and techniques to overcome unique challenges and recover critical user data.
Thank you DriveSavers for sponsoring our October meeting!
See What You Missed
We were very fortunate to have Rick Joslin, Executive Director of Certification and Training for HDI, as the speaker for our kickoff meeting.
Rick began the meeting by asking the audience to describe “Knowledge Management” in their organizations. Some of the responses shared were “Chaotic and Challenging.”
Rick spoke to some fresh approaches, best practices and how to take steps towards “Dynamic Knowledge Management.” Using Knowledge Centered Support (KCS), companies are achieving tangible benefits directly tied to their shared knowledge base.
Some of these benefits include:
- Improved resolution by 30-60%
- Consistent answers to customer questions
- Enabled self service
- Lowered support cost
- Improved training time/cost
This methodology which complements ITIL, is being embraced by industry leaders such as Microsoft, HP, Oracle and Texas Instruments.
We want to thank Rick again for his time and for the information shared. See a copy of his presentation here: KM Best Practices within SM – 2013 (1 Hour – PDF).