Would You Follow You? Three Keys to Effective Self-Leadership!

We hope you will join us at our March Chapter Meeting to find out it others would follow you.  Learn the three keys to effective self-leadership as presented by Pete Leckemby, an executive coach, speaker, mentor an trainer.   Details: In this workshop you will discover how to lead yourself better, …

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There is still time to register for our February Chapter Meeting!

Mentorship: How to Make Theory into Reality Mentoring is a term that is often thrown around because the idea of it is great. But how often is that idea actually turned into practice? Mentorship is sharing your experience and knowledge with others in a nurturing environment. Being a mentor allows …

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Please join us for an engaging session on Metrics, and Myths about Metrics presented by Roy Atkinson

Happy New Year! Everyone thinks they know the adage “You can’t manage what you don’t measure.” It’s a myth! Many managers take this as dogma, and forget that many important things can’t be easily measured, but still have to be managed. We tend to measure what’s easy to measure. In …

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Congratulations to the HDI SM Award Finalists & Winners

HDI announced the winners of the 2015 HDI Service Management Awards at the recent FUSION 15 Conference & Expo which took place November 1–4 in New Orleans. Experience the award ceremony from FUSION 15.   The HDI Service Management Awards are the highest honor in the IT service management profession, recognizing …

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Join us on November 19 to hear Jeff Rumburg

Service and Support as a Business:  KPIs that Tell the Big Picture  Details:  Most IT professionals are familiar with the operational metrics of service and support. KPIs such cost per ticket, first contact resolution rate, and mean time to resolve are well understood and almost universally applied. Yet even support …

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