Joining our AOY meeting in December? Lori has some questions for you…

Hello HDI Members! I’m excited to spend time with you in December at the HDI Awards Luncheon. This recognition luncheon is a great time to get you inspired, motivated and contemplating what you can do in 2017 to be your BEST. In my program, the GPS to Success, we’re going …

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Nominate The Best On Your Support Team Now for Free!

Thank you for your nominations! It only takes a minute and costs NOTHING to recognize your top Analyst and Support Technicians in a global way! HDI offers a global program that enables each Local Chapter to select a winner to compete at the regional level. The winner of each Regional …

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Let’s Talk Energy Management w/ Brynn Shader!

Energy Management, it’s a different way to view the tired ol’ “Time Management” type of conversation, and brings some novel and compelling ideas to the table. It allows us to transition from attempting to manage a finite concept like time into a potentially infinite resource that is our own energy. …

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HDI 2017: Call for Proposals

It’s that time again! As we prepare to “Connect the World of Technical Support” at next year’s HDI 2017 Conference & Expo, May 9-12 in Washington, D.C., we’re looking for world-class speakers to enlighten the 2,400 passionate tech support pros in attendance. This year, we’ll have eight brand-new, totally redesigned …

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Our October 20th Chapter Speaker is Tricia Broderick!

Ever walk out of a meeting or training class struggling to remember what was just discussed? You are not alone! Leaders struggle with how to create an engaging environment that results in high collaboration and learning. Unfortunately, most leaders start off with the disadvantage of being exposed to practices that …

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