Please join us at the free HDI Forum Live Roundtable!

March 14, 1pm – 4pm in the Mariott Tech Center This is a great opportunity to learn more about HDI Forums and to connect with senior-level service and support professionals! More information is available on here – make sure you register for this exciting event!

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HDI Rocky Mountain is Hosting Training!

We are hosting three training events!  Please see the Training page for more details: – ITIL Training on Service Desk Metrics with Malcolm Frye in March (RSVP) – Support Center Analyst certification training in June – Support Center Manager certification training in June

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Analyst of the Year

Congratulations to the Desktop Support Technician and Analyst of the Year Nominees, Runners-Up, and Winners! Desktop Technician of the Year: Winner: Donald Mulvey, National Multiple Sclerosis Society Nominated by: Carol Sloper Overview: Don Mulvey has worked for the National MS Society for several years and is a tremendous asset. His …

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