RT @HDI_Analyst: Higher Ed Tech Support Strives to Improve Efficiency & Customer Sat by @HDIResearch ow.ly/BGBzd #highered
RT @HDI_Analyst: HDI Service Improvement Awards - Meet the Finalists: SAVO Group by @HDI_Leslie ow.ly/BE7Sl #ITSM #ThinkHDI
RT @HDI_Analyst: "Things that are easily measured very rarely get us to what we really want." - @shultquist #metrics
RT @ThinkHDI: Save on your #SMFUSION14 hotel room before it's too late! #ITSM ht.ly/Blqhn
Let us help you prep for Customer Service Week w/ ideas to motivate, empower, & thank your hard-working team! #CSWeek ht.ly/BlqIp
Don't Miss Business Intelligence: Communicating Value to Your Users-Sept 18 HDI RM Meeting #constantcontact conta.cc/1CCkoKL
Business Intelligence: Communicating Value to Your Users-Sept 18 HDI RM Meeting #constantcontact conta.cc/Yp7Dnj
#HDIStatToday: 30% of support centers are resolving tickets previously handled by escalated levels #shiftleft #techsupport
Return on Optimism; what gratitude, positivity and happiness mean for your business, accordin... goo.gl/EZQ8QH via @TheRealSJR
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