Details: Solve My Problem Workshop
The goal: to collaborate with your peers in the technical support industry to actively work through common issues and challenges to come up with real-time solutions
Jennifer Woolley will be facilitating this workshop. The workshop will start by reviewing the top three topics pre-selected by attendees. We will then break out into groups to create solutions to the challenges We will then allow about 10-15 minutes for each group to present their findings for each challenge, which includes interaction and Q&A from the entire group. We will allot about an hour and a half for the full exercise.
To help us prepare for this exercise in advance, we ask that you submit one challenge that you are currently facing within your organization or a question that you would like to ask to your peers in the technical support industry. We will compile the list of challenges and questions and pick three that were most commonly submitted. Please submit your challenge or question via the Registration Now! link below.
About the Speaker:
Jennifer Woolley, Vail Resorts IT Support Center Manager and President of Rocky Mountain HDI Chapter
Jennifer Woolley has been Vail Resorts since 1989, and has served as the IT Support Center Manager since 2001. She joined HDI and the Rocky Mountain Chapter in 2003 and has served as VP of Programs prior to taking the reigns as President in 2012.
After graduating from Colorado State with a degree in Forest Biology, Jennifer took what she thought was a temporary “fun” job at the Keystone Ski Rental Shop where she quickly moved into management. It was during this time she rediscovered her technical curiosity by assisting the IT Department. Jennifer unwavering desire to supply excellent customer server coupled with IT savvy allowed an easy transition into Vail Resort’s IT department in 1997. In 2001, she designed and implemented the Resorts’ first single point of contact Help Desk and has continued to spearhead other customer service and process improvement throughout her tenure. Jennifer continues to add to her technology and management skill set with HDI Chapter meetings, regional summits and national conferences. She has discovered a wealth of knowledge and endless support within the HDI community.