Solve My Problem Workshop – Season Kickoff Sept 21!

Details: Solve My Problem Workshop  The goal: to collaborate with your peers in the technical support industry to actively work through common issues and challenges to come up with real-time solutions Jennifer Woolley will be facilitating this workshop.  The workshop will start by reviewing the top three topics pre-selected by …

Nominate The Best On Your Support Team Now for Free!

Thank you for your nominations! It only takes a minute and costs NOTHING to recognize your top Analyst and Support Technicians in a global way! HDI offers a global program that enables each Local Chapter to select a winner to compete at the regional level. The winner of each Regional …

Congratulations to the HDI SM Award Finalists & Winners

HDI announced the winners of the 2015 HDI Service Management Awards at the recent FUSION 15 Conference & Expo which took place November 1–4 in New Orleans. Experience the award ceremony from FUSION 15.   The HDI Service Management Awards are the highest honor in the IT service management profession, recognizing …

Haven’t registered for FUSION 15 yet?

ROAR INTO THE MODERN AGE OF SERVICE MANAGEMENT Jointly hosted by industry icons itSMF USA and HDI, only FUSION 15 can bring together the greatest minds and the most respected professionals to facilitate a total immersion experience into today’s most relevant service management topics. Join us in New Orleans, LA, from November 1-4, …

Join us on January 15 for an Industry Round Table Discussion with Leslie Cook!

Register here! We are working hard to provide topics for discussion that are most relevant to you in your role in your support center. We would like your input as we get the agenda organized, and experts assembled. Please take this quick survey to let us know your most common …