Solve My Problem Workshop – Season Kickoff Sept 21!

Details: Solve My Problem Workshop  The goal: to collaborate with your peers in the technical support industry to actively work through common issues and challenges to come up with real-time solutions Jennifer Woolley will be facilitating this workshop.  The workshop will start by reviewing the top three topics pre-selected by …

January Meeting: Gartner Workshop and Future of IT Presentation 

Join us for this Gartner double header! Register Now! Workshop: How to Build I&O Metrics That Matter and Communicate Value to the Business  This Gartner working session will explore the requirements of building I&O metrics that matter to the business. We will discuss a framework for defining metrics that matter …

Nominate The Best On Your Support Team Now for Free!

Thank you for your nominations! It only takes a minute and costs NOTHING to recognize your top Analyst and Support Technicians in a global way! HDI offers a global program that enables each Local Chapter to select a winner to compete at the regional level. The winner of each Regional …

Let’s Talk Energy Management w/ Brynn Shader!

Energy Management, it’s a different way to view the tired ol’ “Time Management” type of conversation, and brings some novel and compelling ideas to the table. It allows us to transition from attempting to manage a finite concept like time into a potentially infinite resource that is our own energy. …