Congratulations to the HDI SM Award Finalists & Winners

HDI announced the winners of the 2015 HDI Service Management Awards at the recent FUSION 15 Conference & Expo which took place November 1–4 in New Orleans. Experience the award ceremony from FUSION 15.   The HDI Service Management Awards are the highest honor in the IT service management profession, recognizing …

Managing Energy versus Time How to Increase Your Energy

February 20 HDI Rocky Mountain Chapter Meeting Details:  Managing Energy (vs Time) is the key to high performance in work and life. To be the most efficient in every dimension of life, time is not the critical factor, the energy you bring to the time you have, is. Energy is a resource …

September 19th Rocky Mountain Chapter of HDI Monthly Meeting

Season Kickoff Event Knowledge Management Best Practices within Service Management Details:  Knowledge Management Best Practices within Service Management Knowledge management is an absolute requirement to improve efficiencies and enable an organization to expand its services or deliver different types of services. Yet often it is considered optional, and either not …

Take the HDI Support Center Practices & Salary Survey!

Take the HDI Support Center Practices & Salary Survey! The annual HDI Support Center Practices & Salary Report is based on survey responses from support professionals from around the world. We’re currently collecting responses for the 2013 report, which will be released in October. By completing the survey, you’ll not …