Solve My Problem Workshop – Season Kickoff Sept 21!

Details: Solve My Problem Workshop  The goal: to collaborate with your peers in the technical support industry to actively work through common issues and challenges to come up with real-time solutions Jennifer Woolley will be facilitating this workshop.  The workshop will start by reviewing the top three topics pre-selected by …

Congratulations to the HDI SM Award Finalists & Winners

HDI announced the winners of the 2015 HDI Service Management Awards at the recent FUSION 15 Conference & Expo which took place November 1–4 in New Orleans. Experience the award ceremony from FUSION 15.   The HDI Service Management Awards are the highest honor in the IT service management profession, recognizing …

Managing Energy versus Time How to Increase Your Energy

February 20 HDI Rocky Mountain Chapter Meeting Details:  Managing Energy (vs Time) is the key to high performance in work and life. To be the most efficient in every dimension of life, time is not the critical factor, the energy you bring to the time you have, is. Energy is a resource …

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24th Annual World Conference For Technical Service and Support Don’t Stop Achieving! Let’s get it started at HDI 2014, the industry’s leading technical service and support conference! It’s so much more than an IT conference. With more than 2,300 elite professionals coming together for the most comprehensive training conference in …

September 19th Rocky Mountain Chapter of HDI Monthly Meeting

Season Kickoff Event Knowledge Management Best Practices within Service Management Details:  Knowledge Management Best Practices within Service Management Knowledge management is an absolute requirement to improve efficiencies and enable an organization to expand its services or deliver different types of services. Yet often it is considered optional, and either not …