Solve My Problem Workshop – Season Kickoff Sept 21!

Details: Solve My Problem Workshop  The goal: to collaborate with your peers in the technical support industry to actively work through common issues and challenges to come up with real-time solutions Jennifer Woolley will be facilitating this workshop.  The workshop will start by reviewing the top three topics pre-selected by …

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24th Annual World Conference For Technical Service and Support Don’t Stop Achieving! Let’s get it started at HDI 2014, the industry’s leading technical service and support conference! It’s so much more than an IT conference. With more than 2,300 elite professionals coming together for the most comprehensive training conference in …

September 19th Rocky Mountain Chapter of HDI Monthly Meeting

Season Kickoff Event Knowledge Management Best Practices within Service Management Details:  Knowledge Management Best Practices within Service Management Knowledge management is an absolute requirement to improve efficiencies and enable an organization to expand its services or deliver different types of services. Yet often it is considered optional, and either not …