February 20 HDI Rocky Mountain Chapter Meeting Details: Managing Energy (vs Time) is the key to high performance in work and life. To be the most efficient in every dimension of life, time is not the critical factor, the energy you bring to the time you have, is. Energy is a resource …
Take the survey and get the report! The annual HDI Desktop Support Practices & Salary Report provides critical insight into current processes, technologies, metrics, staffing, and salaries in desktop support. Take the current survey to receive the 2014 report! BONUS: If you complete the survey by midnight on January 6, …
Improve Your Team’s Quality of Service Eighty-eight percent of industry leaders believe that a passion for supporting customers will be the top competency for technical support organizations in the future. Learn more about how HDI serves desktop support professionals and helps to improve their quality of service. >> Learn more
24th Annual World Conference For Technical Service and Support Don’t Stop Achieving! Let’s get it started at HDI 2014, the industry’s leading technical service and support conference! It’s so much more than an IT conference. With more than 2,300 elite professionals coming together for the most comprehensive training conference in …
Managing Change and Technology Migrations Date: Tuesday, December 17, 2013 Time: 1:00 – 2:00 p.m. EST Cost: Complimentary (brief registration required) When it comes to technology migrations, the Boise State University customer support team has the formula down. They transitioned from Windows XP to Windows 7 a few years back, a move that …
