Optimizing Your Service Desk Voice Channel with Chris Tribbett

November 15, 2018
1:00 PM - 3:00 PM
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T4S Partners Office
7935 E Prentice Ave, Suite 400
Greenwood Village, CO 80111
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Optimizing Your Service Desk Voice Channel

The telephone call continues to be the primary channel for most service desks.  It is perceived by many users to be the quickest path to incident resolution or service request fulfillment. In this presentation, Chris Tribbett, Principal Consultant for T4S Partners, Inc., will highlight automation options available today which can be used to augment the voice channel.  Specifically, he will demonstrate how voicemail transcription can be used to automate incident and service request creation, routing, prioritizing and possibly even resolution.  This technology, when paired with callback functionality can drive efficiencies and customer satisfaction.  Organizations that use some basic logic and automate their voice interactions today,  will be best suited to take advantage of Artificial Intelligence in the future.

Chris Tribbett - Principal Consultant

Chris is an ITSM expert with extensive experience delivering full scope IT managed services to Fortune 500 global enterprises for over 22 years.  He has led large, multinational, cross-discipline outsourcing engagements with an outstanding reputation for exceeding SLA's and achieving customer advocacy by delivering service efficiencies and cost savings.  His executive management experience includes consulting, project management, product management and sales support.  A veteran of the United States Marines, Chris prides himself on leadership, staff development and team enablement.  Chris holds an MBA from Regis University, a MS in Telecommunications from National University and a BA in Economics from the University of Rochester.  Chris is PMP and ITILV3 certified.


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$5.00 Non-Member Ticket